Shipping & Returns

Where we ship

We ship within Canada only, to every province and territory. Checkout will not accept an address outside Canada, and we do not ship to the United States.

Processing time

Orders with payment confirmed before 12:00 noon Eastern Time on a business day are dispatched the same day. Orders confirmed after that time, or on a weekend or statutory holiday, are dispatched the next business day.

Payment confirmation is the trigger, not order placement. An Interac e-Transfer or cryptocurrency payment that has not yet been received will hold the order until it clears.

Carrier and delivery time

All orders ship with Canada Post. Delivery is normally 1 to 3 business days once the parcel is in the carrier’s hands.

Delivery estimates are provided by Canada Post and are not guaranteed. Weather, carrier backlogs, service disruptions and remote destinations can extend transit beyond this range. We are not able to compensate for carrier delays, but we will help you trace a parcel that is running late.

Tracking

Every order is tracked. The tracking number is emailed to you as soon as the parcel is dispatched. If you have not received it, check your spam folder before contacting us.

Shipping cost

$25 flat rate anywhere in Canada.
Free on orders of $150 or more.

The free shipping threshold is calculated on the value of the products in your cart, before any discount code is applied. Free shipping is applied automatically at checkout; there is no code to enter.

Packaging

Orders ship in plain outer packaging. There is no indication of the contents, no product names and no branding on the outside of the parcel. Only the delivery address and the Canada Post label are visible.

Returns

All sales are final. We do not accept returns or exchanges once an order has shipped. Research materials are sensitive to temperature, light and handling, and once a parcel has left our control we cannot verify the conditions it has been kept in. Reselling returned material would compromise the integrity of every order that follows it.

When we do refund or replace

There are three situations where we will replace an order or refund it in full:

You received the wrong item.
The order arrived damaged. Broken vials, compromised seals, or a parcel damaged in transit.
The parcel was never delivered, and Canada Post confirms non-delivery.

How to report a problem

your order number,
a clear description of the problem,
photographs of the item and of the outer packaging as received.

Photographs of the outer packaging matter as much as photographs of the vial: they are what allows a damage claim to be made with the carrier. Reports made after 48 hours cannot be processed, because we can no longer establish the condition the parcel arrived in.

Do not discard the packaging until the claim is resolved. If we approve a replacement, you do not need to return the damaged item.

Refunds

Approved refunds are issued to the same payment method used for the order wherever that is practical. Where it is not, for example a cryptocurrency payment, we will arrange an alternative with you directly. Once issued, allow a few business days for the funds to appear.

Cancelling or changing an order

An order can be cancelled or modified at any point before it is dispatched. Contact us with your order number. Once the parcel has been handed to Canada Post it can no longer be changed, and the returns policy above applies.

Incorrect delivery address

Enter your shipping address carefully. If a parcel is returned to us because the address supplied was incomplete or incorrect, we will contact you to arrange reshipment. Reshipment is charged at the applicable shipping rate.

Research use only

All products supplied by LYFE Science are intended strictly for laboratory research applications. They are not drugs, foods, cosmetics, natural health products or medical devices, and must not be administered to humans or animals. Nothing in this policy alters those terms.